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SHIPPING AND DELIVERY

We want you to love the products that you buy from us. In case you have concerns related to
your purchase, drop us a mail within 7 Days of delivery with details at help@nutraog.com

Delivery Timeline

What We Will Do Together:

Deliveries are made throughout the week, except on national holidays, using third-party service providers appointed by nutraog.com.

Within Maharashtra we will take 2-3 days to ship the products. For outside Maharashtra, we will take 4-6 days to ship the products.

In case you received a wrong item/product missing case.

In case a wrong product has been delivered or the product is missing in the package, please send us an email to help@nutraog.com. or call on 8668455417 within 2 days of the delivery date with the following details. Order ID Invoice Copy (Hard/Sof…

Step 1

Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s). Please raise a request here with order and contact details help@nutraog.com

In case of damaged/ missing product(s), raise a return/ replacement request within 7 days from the date of delivery.

Step 2

Give us 7 working days to review your return request.

Step 3

After reviewing your return request, we will send our courier partner to pick up the products delivered to you.

Step 4

In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner

Step 5

After your product(s) is rece…

 Payment Policy

Thank you for choosing nutraog.com for your shopping needs. Before proceeding with your purchase, we request you to carefully read and understand our Payment Policy outlined

below:

Payment Methods:

Thank you for choosing nutraog.com for your shopping needs. Before proceeding with your purchase, we request you to carefully read and understand our Payment Policy outlined

below:

a. Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

b. Net Banking: Customers can make payments directly through their bank accounts via our secure net banking facility.

c. Digital Wallets: We support payments made through various digital wallet services such as Paytm, Google Pay, Apple Pay, and more.

d. Cash on Delivery (COD): For eligible orders, we offer the option to pay cash at the time of delivery. Please note that COD may not be available for all locations or products, and certain order value limits may apply.

Currency:

Thank you for choosing nutraog.com for your shopping needs. Before proceeding with your purchase, we request you to carefully read and understand our Payment Policy outlined

below:

Payment Security:

At nutraog.com, we prioritise the security of your payment information. We use industry-standard encryption and secure socket layer (SSL) technology to protect your data during the payment process. We do not store your credit/debit card details on our servers.

Payment Confirmation:

Once your payment is successfully processed, you will receive an order confirmation email from us, containing the details of your purchase and payment. If you do not receive the confirmation email, please check your spam folder or contact our customer support team.

Payment Failures:

In case of payment failure, please ensure that the payment details provided are accurate and that there are sufficient funds in your account or credit/debit card. If you encounter any issues, you may try a different payment method or contact your bank/payment provider for assistance.

Refunds and Cancellations:

Refunds and cancellations are subject to our Refund and Cancellation Policy. Please refer to the respective policy for detailed information.

Payment Disputes:

In the unlikely event of a payment dispute or unauthorised transaction, please contact our customer support team immediately. We will investigate the matter promptly and take appropriate action to resolve the issue.

Changes to Payment Policy:

nutraog.com reserves the right to modify or update this Payment Policy at any time without prior notice. Any changes to the policy will be effective from the date of posting on our website. By making a purchase on nutraog.com, you agree to abide by this Payment Policy and the Terms of Service governing your use of our website. If you have any questions or concerns regarding our payment policy, please feel free to contact our customer support team at help@nutraog.com +91 8668455417